Every patient brings their own personal, cultural, emotional, and physical history into every interaction. Culturally competent practitioners are aware of all the possibilities when communicating with patients. Tabs in the guide focus on ethnicity and culture, sexual and gender identity, and physical and mental disabilities.
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According the the Health Resources and Services Administration of the U.S. Department of Health and Human Services--
Culture. Attitudes and behaviors that are characteristic of a group or community.
Cultural Competence. A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.
Health Literacy. The degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions.